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631 254 3636
Office Coffee & Refreshment Provider | Long Island, NY | Java King Coffee Company
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Java King Nassau Frequently Asked Questions




  1. How do I Login To Java King Online Ordering?
  2. How do I set up an online ordering account if I am currently a Java King customer?
  3. How do I set up an online ordering account if I am NOT currently a Java King customer?
  4. Do I need to join in order to see your products and prices?
  5. Why does it say "Request Quote" next to the price for every item?
  6. What is the Quick Order page?
  7. How do I Add/Remove Items in Quick Order? (for members only)
  8. How do I Order item(s) from Quick Order List? (for members only)
  9. What is a Recurring Order? How Is It Different from a Regular Order?
  10. Can I Have More Than One Recurring Order?
  11. Do I Have to Login to Create a Recurring Order?
  12. How Is My Recurring Order Processed? How Will I Know When It's Time To Place My Order?
  13. Can I Edit a Recurring Order?
  14. Can I Delete a Recurring Order?
  15. Can I Put My Recurring Order on Hold? How Can I Return It To a Normal Scheduled Process Day?
  16. Can I Purchase My Recurring Order at any Time or Only on the Day I Set It Up For?
  17. Can I Add Items to My Order When I Am Purchasing a Recurring Order or Can I Only Buy Those Items Set in My Recurring Order?
  18. I just received an email reminder to order, but I don't need supplies. Do I need to do anything?
  19. I have logged in but every page says "The Information Is Currently Unavailable." What Does This Mean?
  20. What do I do when I forget my password?
  21. How do I Add/Remove Items in the Shopping Cart?
  22. Do I have to buy everything I put into my Shopping Cart?
  23. What does the Order History Page let me do?
  24. Do you have a printed catalog?
  25. Do you charge sales tax?
  26. How much do you charge for shipping?
  27. How do I locate products I am looking for?
  28. I've used the search engine, but I still can't find what I want.  What should I do?
  29. What happens if I order an out-of-stock item?
  30. What type of payment methods do you accept?
  31. Why do I have to enter my P.O. # when ordering online?
  32. How can I change my online Shipping Information?
  33. Can I cancel an order after it has been submitted?
  34. What is your refunds and returns policy?
  35. Is there a restocking fee for returned items?
  36. What is your Privacy Policy?
  37. Is Java King online ordering secure?
  38. How is the information we provide used?
  39. Do we use cookies?
  40. Who do I contact about problems with your site?

How do I Login To Java King Online Ordering?

You must be a member to login.  Click on the word "Login" in the upper righthand corner of the screen. It is located above the menu in the gold area that says "Login | Logout". Simply type your E-mail address and password in the login box provided. A welcome message will appear upon successful login at the top left corner of the page. This message will include your company name and your next scheduled delivery date.
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How do I set up an online ordering account if I am currently a Java King customer?

If you are an existing Java King customer, you must have your account created by either someone at Java King or clicking on the words New Member? CLICK HERE to Sign Up For Online Ordering" under the "Sign Up For Online Ordering" link under the "Online Ordering" menu tab. You will be asked to provide your name, email address, password, and a valid Java King account number in order to create your account. Please note that once you create your account, it takes approximately 48 hours for your customer-specific pricing to be generated on our website so you get the savings you signed up to receive when you created your account with Java King.
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How do I set up an online ordering account if I am NOT currently a Java King customer?

If you are an existing Java King customer, you must have your account created by someone at Java King. Under the tab "Online Ordering", select the link "Sign Up For Online Ordering." Fill out the following setup form. You can also email or call one of our customer service representatives to set up your online ordering account. Upon completing the form, someone from Java King will contact you promptly to set up your account. Once your account has been created, please wait 24 hours for your custom pricing to appear on the web. Please note we will gladly take your order over the phone or via email at the time of setup, so as not to delay shipment of your order. When you log-in for the first time, you will use the email address and password you provided to Java King. Your custom pricing will be ready for you and you can shop for any of the hundreds of items we carry. You will be able to checkout normally, with all of your shipping and billing information pre-populated from your account setup. We do not use list pricing becuase we typically charge below list for most items and do not want to mislead consumers.
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Do I need to join in order to see your products and prices?

No, you may use all of the Search capabilities we provide and create a Shopping Cart; however, you do need an account so the website will reflect the special pricing your company has been given by Java King.  If you are an existing Java King customer, you must have your account created by either someone at Java King or clicking on the words "New Member? Click Here to Sign Up For Online Ordering" next to the search box from any page. You will be asked to provide your name, email address, password, and a valid Java King account number in order to create your account. Please note that once you create your account, it takes approximately 48 hours for your customer-specific pricing to be generated on our website so you get the savings you signed up to receive when you created your account with Java King. For those who are not current Java King customer, click on the "Sign Up To Order Online" link and fill out the account set-up request form. Someone at Java King will contact you promptly to set up your pricing.
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Why does it say "Request Quote" next to the price for every item?

If you do not have an account set up with Java King and have not logged in, all pricing will display as "Request Quote." Java King does not display list price as the mindset of our online ordering system is custom pricing for every customer. This pricing is usually lower than the list price and therefore, we do not want to mislead both existing and potential customers about our costs.
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What is the Quick Order Page?

The Quick Order Page is “your” list of items that you purchase from Java King at special pricing on a regular basic   The purpose of the Quick Order page is to provide a fast and easy method for you to order the merchandise your order most frequently or that is important to you.   Only a member will see/establish a Quick Order List. To add an item to your Quick Order page, simply find the item anywhere on the website: via search, catalog, product detail, etc. Then click the button next the item that says "Add To Quick Order" and the item will automatically show up along with your other contracted items on the Quick Order Page.
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How do I Add/Remove Items in Quick Order (for members only)?

To add an item to your Quick Order page, simply find the item anywhere on the website: via search, catalog, product detail, etc. Then click the button next the item that says "Add To Quick Order" and the item will automatically show up along with your other contracted items on the Quick Order Page. To remove an item from the Quick Order page, just click the button next the product that says "Remove From Quick Order" and the page will reload with that item removed from the Quick Order list. Please note that you can only remove items that you have added yourself. Items that you receive contracted pricing on will always display on the Quick Order page.
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How do I Order item(s) from Quick Order List (for members only)?

Simply click on Add next to the items you want to add to the Shopping Cart.  A simple click on each item will have those item(s) added to the cart.

You can place quantities for all the products you want to order, select the unit of measure you would like to purchase them in, and then hit any ONE add to cart button to have all the items added quickly to your cart.
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What is a Recurring Order? How Is It Different from a Regular Order?

Recurring Orders are a convenient way to save a shopping cart's contents for purchase on a scheduled basis that you control. With a recurring order, you place all the items in your cart that you wish to purchase regularly and then name the order (such as Monthly Coffee) and select a day of the month you would like to receive an email reminder to purchase that order. Recurring orders can be placed on hold if you have enough supplies for the time-being. When you receive your recurring order email reminder, simply click the link in the email and you will automatiically be logged into Java King's Online Ordering Site and all of the items you have selected will be placed in your cart and ready for quick checkout. We will never process a recurring order without your intervention, so there is no confusion when the order is placed. Regular orders are recurring orders are processed the same; Recurring orders just give our customers an extra measure of convenience.

You can create a recurring order in one of two ways:

1. Shop for your favorite coffees and teas, add them to your cart, and proceed to checkout.
2. At the bottom of your cart, you will be asked if you would like to set up this order as a recurring order. Answer, Yes.
3. Continue with checkout, where you will be asked to select a name for your recurring order and the day of the month you would like it processed.
4. Complete checkout, and you're done!

The second way you can create a recurring order does not require your to actually purchase the items at that time, you can simply set an order up for future processing and purchasing.

1. Shop for your favorite coffees and teas, add them to your cart, and proceed to checkout.
2. At the bottom of your cart, you will be asked if you would like to set up this order as a recurring order. Answer, Yes.
3. Continue with checkout, where you will be asked to select a name for your recurring order and the day of the month you would like it processed.
4. On this checkout page, at the bottom of the page, a button will appear that says "Don't Purchase, Just Set Up My Recurring Order."
5. Click this button and your order will be saved. You will be brought to recurring order summary page without purchasing the order.
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Can I Have More Than One Recurring Order?

Yes. You can set up multiple recurring orders using the steps described above. For example, if you would like a Recurring Order for Hazelnut Coffee to be processed on the 15th and 30th of every month, you can accomplish this in one of two ways.

First, on any day of the month, you can login into the site and place the number of boxes of Hazelnut Coffee you would like to receive in your cart. If you would like to receive 3 boxes of Hazelnut twice a month, then as before, add 3 boxes of Hazelnut to the cart and submit the order as a recurring order to process on the 15th of the month. With this method, you will actually be purchasing the coffee. Login again on another day, or even the same day, place the same order, but set the day to process the order on to the 30th.

The second method is to add your desired boxes of Hazelnut coffee to your cart, but instead of completing the checkout, on the bottom of the checkout page, click the button that says "Don't Purchase, Just Set Up My Recurring Order." You have set up a recurring order without purchasing the coffee at that instant. You can repeat this process to set up as many recurring orders as you desire. You must be logged in to set up recurring orders using the second method.
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Do I Have to Login to Create a Recurring Order?

If you are a new customer, you can shop as normal, and create the recurring order at the same time you are creating your online ordering account via the checkout process. If you are a returning customer, login to the site as you normally would, and place your order via the checkout process. The only difference is that customers who are logged in will see the button that says "Don't Purchase, Just Set Up My Recurring Order" and will be able to set up recurring orders without purchasing them at that time.
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How Is My Recurring Order Processed? How Will I Know When It's Time To Place My Order?

On the day you choose to have your recurring order processed, you will receive an email reminder. Inside this email, there will be a link that automatically logs you into our website and places the recurring order items in your cart. You will then continue the checkout process as normal. We do not automatically bill your credit card on that day. You, as a customer, will follow the email link to the website and place the order yourself, so you can change the shipping method, credit card number, ship to address, etc. to allow for flexibility.
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Can I Edit a Recurring Order?

Yes. When you log into the website, on the top menu, click on the "Recurring Orders" button. This is your Recurring Orders Account Management page. It displays the name of your recurring order, the last day it was processed, the day of month you choose to process it, the order status (hold or normal processing), and buttons to delete/buy your order now. You can also drop down details of the order to see the items, quantities, and prices of the items you are ordering by clicking the "plus" sign next to the order name to expand its details.

To edit an order, simply click on the Recurring Order's Name and you will be brought to a page that allows you to change the order name, the day it is processed, and a way to place the order on "hold." You cannot edit the items/quantities in your recurring order. To do this, simply create another recurring order using one of the two methods above and then you can choose to delete the old recurring order. To make sure changes made are saved, make sure you click the "Save Changes to Recurring Order" button before exiting the maintenance page.
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Can I Delete a Recurring Order?

Yes. When you log into the website, on the top menu, click on the "Recurring Orders" button. This is your Recurring Orders Account Management page. On the far right hand side of the page, a button appears that says "Delete Order." You will be asked to confirm whether or not you want to delete this order as a safeguard against accidental deletion. If you confirm and answer "yes", you will brought back to the main Recurring Orders Maintenance Page and the order will be removed from the list of recurring orders at that point.
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Can I Put My Recurring Order on Hold? How Can I Return It To a Normal Scheduled Process Day?

Yes. If you do not want a particular recurring order to be processed in a certain month because you do not need the order fulfilled at that time, you can place an order on Hold until you decide to change the order status back to Normal.

When you log into the website, on the top menu, click on the "Recurring Orders" button. This is your Recurring Orders Account Management page. Click on the name of the order you would like to place on hold. Under the Maintenance screen that appears, check the button to place your order on HOLD status and hit "Save Changes to Recurring Order." To return the order to its normal processing schedule, simply log back into the Recurring Orders Maintenance page, click on the order, and check the button to place your order back to Normal Delivery.
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Can I Purchase My Recurring Order at any Time or Only on the Day I Set It Up For?

Yes. When you log into the website, on the top menu, click on the "Recurring Orders" button. This is your Recurring Orders Account Management page. On the far right side of the screen, there is a button that says "Purchase Order Now." This will put your recurring order directly in your cart, and place you into the checkout process. This is the fastest way to purchase a recurring order.

However, if you remember your recurring order items and quantities you can always just place a normal web order without using the Recurring Orders Maintenance Page. However, when you go to checkout, it will ask if you want to save this as a recurring order because you are ordering outside of the Recurring Order process. You do not have to answer "Yes" to this question because the online ordering system will always remember your recurring orders. Since you have already saved this as a recurring order in the past, answer "No", and continue the checkout process.

It is important to remember in both instances, that buying your recurring order on a day other than the day you have set to process the order on normally, does not change the processing schedule. For example, if you set up a recurring order on the 15th of every month for Hazelnut Coffee and decide on the 5th that you are running low and need your order placed sooner, you can do so, but on the 15th you will still be sent an email reminding you to order. In a situation as such, simply place your recurring order on Hold until after the 15th and then turn normal delivery back on.
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Can I Add Items to My Order When I Am Purchasing a Recurring Order or Can I Only Buy Those Items Set in My Recurring Order?

Yes. You can add additional items/coffees/teas you may need at the time of a recurring order that are not part of your recurring order. These items will not be added to your scheduled delivery unless you say "Yes" to "Save This As A Recurring Order" as the time of checkout. At that point, you will have created a second recurring order, so you may want to delete your first one. Otherwise, if you say "No" to "Save This As A Recurring Order" you recurring order will remain unchanged and your current order will just have the extra items you need in it.
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I just received an email reminder to order, but I don't need supplies. Do I need to do anything?

When you receive an email reminder from Java King, we are just reminding you that we are going to be in your area on your scheduled delivery day to deliver goods and/or perform service/maintainence. If you do not need anything, there is no need to respond or contact Java King. You can always order at any time when you need something; the email reminders just serve as an extra part of the online customer service.
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I have logged in but every page says "The Information Is Currently Unavailable." What Does This Mean?

Java King provides custom pricing on the web to each and everyone of its customers, so the experience is no different than having to contact us yourselves for your pricing. However, in order for the pages to display products, your custom price for that product must be created by our software. Typically when a new account is created it takes about 48 hours for your special pricing to reach the web. If you have a new account and have waited over 48 hours or have an existing account that you were able to order from and start receiving this message, please contact us and we will ensure your problem will be attended to immediately.
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What do I do when I forget my password?

If you've forgotten your password, simply click on forgot password link on the member login page or where your welcome message appears, enter your login email address, and we will promptly E-mail you your password.
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How do I Add/Remove Items in the Shopping Cart?

To add an item to your Shopping Cart, simply fill in an amount in the quantity box located near the item price.  You can add an item(s) from all Searches, History and Quick Order.

To remove a product from your Shopping Cart, go the Shopping Cart page, click on Delete or set the number in the quantity box to zero (0) and update the cart. Just click on the words "Shopping Cart" or "View Cart" located many places on the site.  This will take you to the Shopping Cart page.  From there you can view all the items in your cart, remove products or change product quantities, continue shopping, or proceed to Checkout. From any page that displays a list of items, you can simply add quantities in the quantity box, select a unit of measure, and just hit add to cart next to any item to quickly add all the items on the page to your cart. You will always see your cart contents on the left side of the screen under the product cataglog for quick reference.
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Do I have to buy everything I put into my Shopping Cart?

No.  You can remove any product before you checkout.
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What does the Order History Page let me do?

The Order History page displays your online order history with Java King. It shows you a brief summary of each order you have placed online and allows you to re-order items directly from the history page. Please note online order history will not show orders you have phoned or faxed in to Java King.
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Do you have a printed catalog?

We keep our costs low by eliminating the print overhead and pass the benefits on to you via lower pricing. Our catalog is electronic and updated accordingly.
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Do you charge sales tax?

Because Internet vendors are required to collect sales tax in any state where they have a physical presence, we must charge sales tax in those jurisdictions. Sales tax does currently display as part of the order total on your online receipt. Our online ordering software will have this capability in the future.
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How much do you charge for shipping?

Due to our various service areas, shipping and handling charges vary per order. Please contact a Java King Representative if you have questions about your charges.


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How do I locate products I am looking for?

We provide the most flexible Search capabilities in the industry.  With over 15 years experience in dealing with customers we know what a customer requires in order to locate a product. 

You can Quick Order by SKU by entering any part of a product number.We will respond with “all” products that meet your selection criteria.  In almost all cases, these equivalent items are the same in form, fit and function as the one you searched for and will most likely be at a substantially lower price.

We always provide a Search box located near the navigation menu on your screen.  Simply enter anything you want and we will respond will all products that meet your selection criteria.  The system has most products identified by “key words” and we search those “key words” as well as all of the information associated with a product that relates to your selection criteria.   We suggest that when you do not know the entire product number that you enter whatever information you do have.
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I've used the search engine, but I still can't find what I want.  What should I do?

If you have this much difficulty in locating the product you require, we just may not handle it.  We do have almost 700 products offered online and more are being added all the time.  Please contact us by clicking here and we will attempt to assist you. 
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What happens if I order an out-of-stock item?

In some instances, products listed in the Java King catalog may be temporarily out of stock.  If that happens, the available items in your order will be shipped immediately and any backordered items will be delivered as soon as possible.  You will be E-mailed or called with the specifics of any backordered items.
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What type of payment methods do you accept?

We currently accept Visa, MasterCard and American Express; However our online ordering site does not process credit cards, but will in the future. You can authorize us to charge a credit card that has been stored on file for your account. This will display as "xxxxxxxxxxxx1234 12/10." Selecting this option will notify one of our customer service representatives to charge the order total to that credit card.
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Why do I have to enter my P.O. # when ordering online?

Purchase Order numbers can be entered in the Purchase Order Number Field when checking out. For companies that require a PO number when placing an order, you will be alerted in the checkout process that one is required to complete the order.
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How can I change my online Shipping Information?

To ensure the security of our customers, at the time of checkout, Java King makes available only those shipping locations that have been approved by your company over the phone or via email with us. If you would like add a shipping location, simply fill out required shipping information. Java King will verify that the shipping address is valid and add it into our system, so next time you log into our website to shop, you should see your new location. If you currently only have one shipping location, we will populate the checkout information by default. If for some reason you do not see a shipping location you have, please contact us and we will assist you.
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Can I cancel an order after it has been submitted?

Once it has been submitted online the order has been placed. To amend or cancel an order, please call (631) 254-3636 or contact us at info@javakingcoffee.com. Once you receive the order, you can also contact us for an easy to use process to return any/all of your order.
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What is your refunds and returns policy?

Java King Coffee unconditionally guarantees any product that you purchase from us.  If you have a concern or problem regarding a shipment, simply contact us by clicking here to notify us.  On most items, we will gladly replace the item or refund your money when returned within 30 days of purchase.

The use of the Returns procedure will have the merchandise picked up.  Once a Return is processed and received by us (typically within a few days after it is initiated), a credit will be processed using your credit card account or account receivable account. 

We can't guarantee that mistakes won't happen, but we can guarantee that we'll deal with it promptly.
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Is there a restocking fee for returned items?

We have a very liberal return policy. If the items are damaged or defective, then we will absorb the costs of replacing the item and the pick up of the damaged or defective item. However, when it come to items that are not damaged or defective we apply the"reasonable rule".

The "reasonable rule" applies to these situations. If the items arrives damaged, we will of course pick up and replace the item at our cost. However, if the item arrives without damage and is the correct product you ordered, then the costs are to be borne by the customerto include a restocking charge of 15%. We can honestly indicate that in our experiencethat we have rarely had a return.
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What is your Privacy Policy?

We recognize the sensitive nature of your personal account information.  For your protection, all information transmitted by you to us while visiting our Web site is secured using the latest technology in software encryption and security.  We use the information collected to process orders and to provide you a personalized shopping experience.  We also use information gathered to send promotional material about Java King from time to time.  This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself.
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Is Java King online ordering secure?

Yes, Java King uses the Secure Sockets Layer (SSL) protocol and digital certificates to ensure a safe, secure transaction.

We use the latest 128-bit encryption technology to keep your personal information safe.  This includes your user name, password and credit card number and expiration date.  The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet.  If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through Java King, you must notify your credit card provider in accordance with its reporting rules and procedures.

In the future evolution of our online store, online credit card transactions will be handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
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How is the information we provide used?

We use registration information (name, shipping address, E-mail address, phone numbers, etc.) to contact customers in regards to orders placed at Java King when necessary.
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Do we use cookies?

Our site uses cookies to keep track of how customers are navigating our site and to provide you with personalized content.  Most browsers are initially set to accept cookies.  If your browser is set to refuse cookies, you will not be able to order from Java King.
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Who do I contact about problems with your site?

For the most prompt response contact us by clicking here or by calling Internet Sales Dept. at (631) 254-3636 .
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